Necessary Prerequisites
IT proffecional is a person who loves what she does. She has thought herself the area and preferably also finished some degree in IT. She must be willing to keep learning and get up to date about brand new technologies and aquire new skills all the time.
She must be a peoples person and get to understanding what is expected from her. People outside of IT most likely don't know what they are talking about. For example - server is a website.
Necessary Features
- Excellent in communications
- Willing to learn
- Being up to speed with latest technologies
- Also have to know items from the past
- See items from the positive side
- Not to write anything premature into emails or code commit comments
- You should get along with different types of people. For example, if you hate that people are chewing food with open mouth, you choose to ignore the fact that he is doing it and try to cope. Unless you need to work with that person in later faces as well, then you need to make a remark so he wouldn't feel bad.
- Understanding must be taken, that there are no stupid persons, only people in general are stupid
Necessary Skills
There is actually no specific necessary skills what professional person should have. It is combination of many skills, but mostly the politeness and willing to learn new things are the key factors. For example, try to start your e-mails:
Dear Sir/Madam,
<some body>
Yours Sincerely,
<your name>
<title>
<phone number>
Also subject, try to describe the topic in few words in subject. I, myself, personally am taking e-mails with subject Hey, how are you, later than topics with "Help needed - cannot reach destination IP of this server".
Conclusion
This assignment was one of the most complex ones, you really can say if person is professional or not after you have communicated with him. Totally subjective topic and you cannot really take objective approach here.
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